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Privacy Policy

Introduction

Fraikin KZ ("we," "us," or "our") operates an e-commerce platform in compliance with:

  • EU General Data Protection Regulation (GDPR) 2016/679

  • French Data Protection Act (Loi Informatique et Libertés)

  • ePrivacy Directive 2002/58/EC

This policy explains how we collect, use, and protect your personal data when you use our platform.

Data We Collect

 Information You Provide

  • Identity & Contact Data: Name, email, phone, shipping/billing address

  • Payment Data: Card details (processed securely via PCI-DSS compliant gateways)

  • Account Data: Username, password, order history

  • Communications: Customer service inquiries, reviews

Automatically Collected Data

  • Technical Data: IP address, browser type, device ID

  • Usage Data: Pages visited, clickstream behavior (via cookies)

  • Location Data: Country/region (for tax and shipping purposes)

Data Sharing & Transfers

Third Parties

We share data only with:

  • Payment processors (Stripe, PayPal)

  • Logistics partners (for order delivery)

  • Analytics providers (Google Analytics, anonymized data)

International Transfers

Data transferred outside the EU is protected via:

  • Standard Contractual Clauses (SCCs)

  • Adequacy Decisions (for countries with EU-approved protections)

Data Retention

We retain your data only as long as necessary:

  • Orders: 10 years (French commercial law requirement)

  • Marketing consents: Until withdrawal

  • Inactive accounts: 3 years post-last activity

Your Rights

Under GDPR and French law, you may:
✅ Access or rectify your data
✅ Delete data (unless legally required to retain)
✅ Withdraw consent for marketing
✅ Port your data to another provider
✅ Lodge a complaint with the CNIL (French DPA)

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To exercise these rights, contact:
📧 DPO Email: [dpo@fraikin.kz]
📞 Phone: [+X XXX XXX XXX]

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